Maintenance & Support
A website isn't a finished product. It's a live system that needs looking after. Rain's retainers keep it secure, current, and working hard for your business.
A broken website isn't inconvenient. It's a revenue failure.
Most sites that end up needing expensive rebuilds every two or three years got there because maintenance was skipped - not because the original build was poor. Small patches prevent deep, structural problems.
Proactive
Minor planned interventions. Transparent, spread-out cost. Optimisation over time. You stay in control.
Reactive
Major, unpredictable downtime. Unknown cost - usually three to five times more expensive. Patchwork fixes that don't last.
One keeps the site alive. The other keeps it useful.
Maintenance
Most hacks exploit outdated software — regular CMS updates patch those vulnerabilities before anyone finds them. Browser standards evolve. Algorithms shift. Without incremental maintenance, sites degrade until the only option is a full rebuild.
CMS platform updates (Umbraco, Sitecore, WordPress)
Security patching and vulnerability monitoring
Uptime monitoring and performance checks
SEO compliance as standards evolve
Monthly reporting on what was updated and blocked
Support
Maintenance keeps the site running, Support helps you win the race. When you have a brilliant idea for a new promotion, or spot something that needs fixing, you act immediately. No estimate requests. No queues. A dedicated team that knows your site and is ready to move.
CMS editing and content uploads
Bug fixes and browser compatibility
Small changes and new requirements
SEO tweaks and CRO improvements
Priority SLA with guaranteed response times
Maintenance and Support are different things. Both matter.
The right combination depends on your team, your site, and how much you want to own versus hand over.
Maintenance & Support Plans
Maintenance
Keep the site running
starting at
£400/month
- Platform Updates (CMS/Plugins)
- 24/7 Security Monitoring
- Cloud Backups (Daily)
- Uptime Monitoring
- Performance Optimisation
- No support hours included
Dependent on site size and complexity
Essential
Small tweaks & stability
starting at
£900/month
- Includes Maintenance
- 6 support hours per month
- 48hr response time
- Online support portal
- First-line technical support
- Quarterly strategy review
Growth
Active marketing & velocity
starting at
£1,650/month
- Everything in essential
- 12 support hours per month
- Content updates (basic)
- Quarterly insights analysis
- Rollover hours (Max 3h)
Partner
Digital transformation
starting at
£2,575/month
- Everything in Growth
- 20 support hours per month
- 4hr priority response
- Dedicated developer syncing
- Dedicated account manager
- Monthly roadmap & consulting
- 15% discount on extra support hours
How they compare
Primary focus
What it looks after
The server and the platform
The marketing team and the customers
Core value
Why it matters
Preventing catastrophic failure
Agility and ease of use
Without it...
The risk
The site eventually breaks, gets hacked, or goes offline
You manage the CMS alone and wait weeks for any changes
Who needs it
The right fit
Everyone with a live website
Teams without a dedicated CMS resource
Not sure where to start? Let's figure it out.
Rain take the time to understand your site, your team, and your goals. Then we'll recommend the right level of support. No oversell. Just the right fit.
