Frequently Asked Questions
General
We specialise in building and maintaining websites using the Umbraco CMS platform along with custom integrations connecting your site to third-party tools and services like CRMs, payment gateways, marketing platforms, and more.
We work with mid-market and enterprise businesses across the UK that need robust, scalable web platforms — particularly those outgrowing simpler CMS options or needing complex system integrations.
We're a Glasgow, UK-based agency and work with clients across the country, as well as internationally.
Umbraco CMS
Umbraco is a .NET-based open-source CMS that offers enterprise-grade flexibility without the licensing costs. It's highly customisable, developer-friendly, and backed by a strong community. For businesses needing tailored content structures and deep integrations, it consistently outperforms more rigid platforms.
Yes — we handle full CMS migrations, including content, media, redirects, and SEO continuity, from platforms like WordPress, Kentico, Sitecore, and others.
We can work with both Umbraco Cloud (managed hosting via Umbraco HQ) and self-hosted setups on Azure, AWS, or dedicated servers, depending on your requirements and budget.
We build on the latest stable versions of Umbraco (currently Umbraco 17, built on .NET) and can also support and upgrade legacy versions.
Absolutely. We regularly onboard existing Umbraco projects. We'll conduct a technical audit first to understand the codebase, then agree a support or development roadmap.
Third-Party API Integrations
Common integrations include CRMs (Salesforce, HubSpot, Microsoft Dynamics), payment providers (Stripe, PayPal, Sagepay), marketing platforms (Mailchimp, Klaviyo, Dotdigital), ERP systems, property feeds (Reapit), job boards, and bespoke internal systems.
In some cases yes — we can explore options such as web scraping, file-based data exchange (CSV/XML/SFTP), or working with vendors to expose data. We'll give you an honest assessment of feasibility upfront.
We follow industry best practices including OAuth 2.0, API key management via secure environment variables or secret managers, rate limiting, and never exposing credentials client-side.
We build integrations with resilience in mind — using retry logic, error logging, and graceful fallbacks. We can also set up monitoring and alerts so you're notified of failures quickly.
Yes. We can design and build RESTful APIs or GraphQL endpoints as part of a project, enabling your data to be consumed by mobile apps, partner systems, or front-end applications.
Project Process
We follow a discovery → design → build → test → launch process. Discovery is particularly important for integration-heavy projects, as mapping data flows and system dependencies early prevents costly surprises later.
A straightforward brochure site might take 6–10 weeks. A complex platform with multiple integrations is typically 3–6 months. We'll give you a clear timeline estimate after discovery.
Both, depending on scope clarity. Well-defined projects suit fixed price; more exploratory or evolving scopes work better on a time-and-materials or sprint-based basis.
Support & Ongoing Work
Yes — we offer support retainers covering bug fixes, Umbraco and package updates, security patches, and development of new features.
Clients on a retainer get access to our project management system where you can log tickets, track progress, and communicate with the team directly.
Yes. We can upgrade legacy Umbraco installations (including v7-10 sites that are past end-of-life) to modern supported versions.