Privacy Policy

Your privacy is important to us. Rain Agency ("we", "us", or "our") are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at https://rainagency.co.uk/ (the "Website").

Please read this policy carefully. If you have any questions or concerns, you may contact us at the details provided at the end of this document.

1. Information We Collect

We only collect personal information that you voluntarily provide to us. This occurs in two ways:

a) Contact Us Form

When you use our Contact Us form, we may collect the following information:

• Your name
• Your email address
• Your phone number (if provided)
• The subject and content of your message

b) Newsletter Subscription

When you subscribe to our newsletter, we collect:

• Your email address
• Your name (if provided)

We do not collect any sensitive personal data, payment information, or automatically track your browsing behaviour beyond standard website analytics (if applicable).

2. How We Use Your Information

We use the information you provide solely for the following purposes:

• To respond to your enquiries submitted via the Contact Us form
• To send you our newsletter and relevant updates you have opted into receiving
• To maintain records of communications for our administrative purposes
• To improve the content and functionality of our Website

We will never use your personal information for unsolicited marketing, nor will we sell, rent, or trade your data to third parties.

3. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: you have given clear consent for us to process your personal information for the stated purposes (e.g., subscribing to our newsletter)
• Legitimate interests: responding to your contact form enquiries is in both your interest and ours

You may withdraw your consent at any time. To do so, please contact us using the details below or use the unsubscribe link included in every newsletter.

4. How We Store Your Information

Your information is stored securely. We retain contact form submissions only for as long as is necessary to resolve your enquiry and for our reasonable administrative records. Newsletter subscriber data is retained until you choose to unsubscribe.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, please be aware that no method of transmission over the internet is 100% secure.

5. Sharing Your Information

We do not sell, distribute, or lease your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our Website or communicating with you (for example, an email marketing platform for our newsletter), strictly under confidentiality agreements and only to the extent necessary to perform those services.

We may also disclose your information if required to do so by law or in response to a valid legal request.

6. Third-Party Links

Our Website may contain links to third-party websites. Please note that we have no control over the content or privacy practices of those sites and are not responsible for their privacy policies. We encourage you to review the privacy policy of any third-party site you visit.

7. Cookies and Tracking Technologies

At Rain, we value your privacy and are committed to being transparent about our use of cookies and other tracking technologies on our website https://rainagency.co.uk. These technologies play a crucial role in ensuring the smooth operation of our digital platforms, enhancing your user experience, and providing insights that help us improve.

Understanding cookies and tracking technologies

Cookies are small data files placed on your device that enable us to remember your preferences and collect information about your website usage. Tracking technologies, such as web beacons and pixel tags, help us understand how you interact with our site and which pages you visit.

How we use these technologies

• Essential cookies: Necessary for the website's functionality, such as authentication and security. They do not require consent.
• Performance and analytics cookies: These collect information about how visitors use our website, which pages are visited most frequently, and if error messages are received from web pages. These cookies help us improve our website.
• Functional cookies: Enable the website to provide enhanced functionality and personalisation, like remembering your preferences.
• Advertising and targeting cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaign.

Your choices and consent

Upon your first visit, our website will present you with a cookie consent banner, where you can:

• Accept all cookies: Consent to the use of all cookies and tracking technologies.
• Reject non-essential cookies: Only essential cookies will be used to provide you with necessary website functions.
• Customise your preferences: Choose which categories of cookies you wish to allow.

Please see our Cookie Policy for details. If you would like more information about how cookies work and how to manage them, you can visit www.aboutcookies.org.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access: you may request a copy of the personal information we hold about you
• The right to rectification: you may ask us to correct inaccurate or incomplete information
• The right to erasure: you may request that we delete your personal data
• The right to restrict processing: you may ask us to limit how we use your data
• The right to object: you may object to our processing of your personal data
• The right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

9. Children's Privacy

Our Website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Rain Agency Ltd.
McLellan Works, 274 Sauchiehall St, Glasgow G2 3EH
Email: hello@rainagency.co.uk
Phone: +44 141 461 2895

We aim to respond to all enquiries within 5 business days.